PT Tera Data Indonusa Tbk

Agent Contact Center
PT Tera Data Indonusa Tbk
  • Lokasi
    Jakarta Timur
  • Tipe Pekerjaan
    Penuh waktu
  • Pengalaman
    Kurang dari setahun
  • Pendidikan
    SMA/S1
  • Gaji
    Kompetitif
  • Deadline
    April 24, 2025

 PT Tera Data Indonusa Tbk, dikenal dengan merek Axioo, adalah perusahaan teknologi informasi dan komunikasi yang berbasis di Indonesia. Didirikan pada tahun 2007, perusahaan ini bergerak dalam manufaktur dan perdagangan grosir komputer serta komponen komputer.

Produk dan Merek:

  • Axioo: Merek ini mencakup produk seperti komputer, laptop, dan tablet.
  • Visipro: Merek ini fokus pada produk RAM, memori, flash drive, dan SSD.

Kapasitas Produksi:

PT Tera Data Indonusa memiliki fasilitas produksi dengan kapasitas sekitar 200.000 unit per bulan, terdiri dari lebih dari 12 lini produksi untuk notebook, desktop, AIO, dan tablet.

Dengan komitmen terhadap inovasi dan kualitas, PT Tera Data Indonusa Tbk terus berupaya memenuhi kebutuhan teknologi informasi di Indonesia melalui produk-produk berkualitas tinggi.

Lowongan Kerja PT Tera Data Indonusa Tbk

PT. Tera Data Indonusa, tbk (Laptop Axioo)'s hiring !

Agent Contact Center

Qualifications :

  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Previous experience in customer service or call center environment is advantageous.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Proficiency in using computer systems and customer service software.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • Flexibility to work rotating shifts, including evenings, weekends, and holidays

Responsibilities:

  • Handle inbound and outbound customer inquiries and requests via phone, email, and chat.
  • Provide accurate and timely information to customers regarding products, services, and policies.
  • Assist customers with account management, order processing, and issue resolution.
  • Document all customer interactions, inquiries, and resolutions accurately and thoroughly in the CRM system.
  • Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
  • Follow company policies and procedures regarding customer service, data privacy, and compliance.
  • Meet or exceed performance goals for call quality, response time, and customer satisfaction.
  • Stay updated on product updates, promotions, and company policies through training and self-study.
  • Collaborate with other team members and departments to ensure seamless customer service delivery.
  • Provide feedback and suggestions for process improvements and optimization.

If you’re interested, please kindly send your CV: 

andriyani.putri@terra.co.id

Subject : Nama_Posisi yg dilamar