PT Tera Data Indonusa Tbk

PT. Tera Data Indonusa, tbk (Laptop Axioo)'s hiring !

Agent Contact Center

Qualifications :

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Previous experience in customer service or call center environment is advantageous.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in using computer systems and customer service software.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays

Responsibilities:

• Handle inbound and outbound customer inquiries and requests via phone, email, and chat.
• Provide accurate and timely information to customers regarding products, services, and policies.
• Assist customers with account management, order processing, and issue resolution.
• Document all customer interactions, inquiries, and resolutions accurately and thoroughly in the CRM system.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Follow company policies and procedures regarding customer service, data privacy, and compliance.
• Meet or exceed performance goals for call quality, response time, and customer satisfaction.
• Stay updated on product updates, promotions, and company policies through training and self-study.
• Collaborate with other team members and departments to ensure seamless customer service delivery.
• Provide feedback and suggestions for process improvements and optimization.

If you’re interested, please kindly send your CV: 

andriyani.putri@terra.co.id

Subject : Nama_Posisi yg dilamar