PT Cyberindo Aditama
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LokasiJakarta Selatan
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Tipe PekerjaanPenuh waktu
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Pengalaman1 - 3 tahun
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PendidikanS1
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GajiKompetitif
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DeadlineMaret 22, 2025
PT Cyberindo Aditama, dikenal sebagai CBN, adalah salah satu pelopor penyedia layanan internet di Indonesia. Didirikan pada tahun 1995, CBN telah berkembang menjadi penyedia layanan digital terkemuka yang menawarkan berbagai solusi untuk pengguna individu dan bisnis.
Layanan Utama:
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CBN Fiber: Menyediakan layanan internet rumah super cepat tanpa batas dengan kecepatan hingga 1 Gbps, dilengkapi dengan layanan streaming premium.
CBN Cloud: Menawarkan solusi komputasi awan yang andal untuk kebutuhan bisnis.
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Dens.TV: Layanan streaming yang menyediakan berbagai konten hiburan untuk pelanggan.
Visi dan Misi:
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Visi: Menjadi pemimpin dalam industri Teknologi Informasi dan Komunikasi dengan memberikan layanan terbaik dan terpercaya yang melampaui harapan pelanggan.
Misi: Menyediakan solusi dan inovasi dengan memanfaatkan perkembangan teknologi, menyajikan layanan prima dalam setiap produk dan jasa bagi kepuasan pelanggan, serta menjaga integritas dan kinerja sumber daya manusia yang handal dan terpercaya.
Lowongan Kerja PT Cyberindo Aditama
PT Cyberindo Aditama (CBN) Looking for a talented Service Quality and Development (QA) - Contact Center.
𝐊𝐞𝐲 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 :
- Minimum Bachelor's degree in Information Technology or related field.
- Proven experience in Quality Assurance (QA) with a minimum of 1 year in a similar role.
- Excellent written and verbal communication skills in Indonesian and English.
- Strong technical skills, including proficiency in Ms. Visio, network, and ISP knowledge.
- Excellent analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Proficient in operating Windows and computer and internet literacy.
- Certification as QA in ISP Contact Center (ICCA) is highly desirable.
- Skilled in using spreadsheet for reporting, word processing, and presentation (Office Apps).
𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 :
- Develop, implement, and maintain quality assurance processes and procedures to ensure excellent service quality.
- Conduct quality monitoring and evaluation to identify areas for improvement.
- Create detailed QA reports (daily, weekly, monthly, and annually) and present findings and recommendations to Unit Head.
- Collaborate with other teams to identify and resolve problems related to service quality.
- Develop and implement coaching and training programs to improve service quality.
- Analyze data and trends to identify opportunities for process improvements.
- Maintain a high level of customer satisfaction and service quality.
- Monitoring and evaluating calls (call monitoring and call scoring)
- Analyzing customer sentiment to improve service quality
- Identifying common customer issues and improving customer experience
- Helping to standardize customer communication processes
𝐓𝐚𝐤𝐞 𝐭𝐡𝐞 𝐋𝐞𝐚𝐩! 𝐀𝐩𝐩𝐥𝐲 𝐍𝐨𝐰 𝐚𝐧𝐝 𝐒𝐭𝐚𝐫𝐭 𝐘𝐨𝐮𝐫 𝐍𝐞𝐰 𝐂𝐚𝐫𝐞𝐞𝐫 𝐂𝐡𝐚𝐩𝐭𝐞𝐫!
𝐬𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐂𝐕 𝐭𝐨:
𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭@𝐜𝐛𝐧.𝐜𝐨.𝐢𝐝
S𝐮𝐛𝐣𝐞𝐜𝐭 "Service Quality and Development (QA)"
